Help

Below is a list of the most common questions we get asked. Click on any question to get more information on that topic. If you still need help, please feel free to contact us! We are here to help!

Do I need to register to make purchases at Meyer Imports?

Yes, but it's painless. In order to see wholesale prices, you must establish an account with us and meet our dealer terms. Also to process your order and ship to the proper mailing address, there is certain information we must gather. If not previously done, you will automatically be prompted for this information when you make your first purchase.

I am not a dealer, can I still purchase from Meyer Imports?

No, we only sell to wholesale accounts. Please click here to see a list of retailers that carry our products.

Why Set Up A Dealer Account?

Setting up an account at our website makes shopping easier. Also, only dealers with account can see your wholesale pricing. When you're ready to check out, all you have to do is sign in and our site will save you time by automatically filling in your shipping and billing information. The only thing you have to do is enter your credit card number (we don't save this information for security purposes). And if you've added items to a shopping cart, but aren't ready to check out, you can save your cart for a future visit.

How Do I Set Up An Account?

Setting up an account is easy and only takes a couple of minutes. If you are ready to just click here to get started.

How Do I Sign In?

You can sign in when you're ready to check out by following a link presented in your shopping cart for Returning Customers. Or you can sign in at any time by clicking the Login link at the top of every web page.

What If I Lost My Password?

If you've lost your password and want to check out right away, we suggest simply clicking the Check Out button on your Shopping Cart page. You'll have to type your shipping and billing information, but you can be on your way in minutes.

How Do I Make Changes To My Account?

You make changes to your account by following the Sign In Now link. After entering your Customer ID and Password, you'll be taken to a page that shows your account information. Simply click Edit Profile to reach the screen that allows you to change your billing and shipping information.

How Do I Track An Order?

You can track your order directly from our site. Simply follow the link to our Track Your Order page and we'll show you how. (This link also appears at the bottom of every page on our website.)

Do I need a password? And what if I forget my password?

Yes. Your password will help protect against other customers seeing your private account information. When you register during the checkout process, you will be required to choose a password as a security measure for your account. If you have forgotten your password, simply click here.

What if I need to update my address or other information?

Go to the My Account page and choose the appropriate menu item to edit your email address and password. For address change and updating of your credit card information, please contact customer service.

Is it complicated to make purchases from Meyer Imports

Our goal is to make shopping easy, safe, and enjoyable. We provide outstanding customer service and work hard to ensure you get exactly the merchandise you desire. To start the purchase process, first log into this site and then click on the "Add to Cart" button adjacent to the item you want to purchase. You will be led through the simple steps involved in making a purchase.

What are my payment options?

Meyer Imports accepts several major credit cards, including AMEX, MasterCard, VISA and Discover. Or Paypal.

Is it safe to use my credit card for purchases?

Yes. We are committed to making Meyer Imports as secure, safe, and confidential as possible for our valued customers. We utilize the latest in data security software and hardware and we are constantly updating our security system.

Will I receive an order confirmation?

Yes. After receiving your order, we will send you an e-mail confirmation with your order number.

How can I check the status of my order?

Simply visit the View Orders page found in My Account. Any orders you have placed will be listed.

Can I cancel an order once I've placed it?

Yes - up to a certain point in the order fulfillment process. If we receive your cancellation request before the order has reached the shipping stage, we can cancel all or part of it, whichever you desire. If an order that you tried to cancel is shipped, you can return it.

Is your site secure?

Yes. We use a SSL Certificate from Comodo Systems which provides a next generation, trust and security enabling products, services and solutions. We have secured our web site with strong industry-standard 128/256 bit encryption with trusted digital SSL certificate authentication and encryption.

What if I have trouble and cannot complete my purchase online? Can I contact someone at Meyer Imports to help me?

Yes, if you have other questions or problem with the site, your order or our products, contact Us via e-mail, or call us at 415-209-6939

How much does shipping cost?

Shipping charges are calculated based on the dollar amount of the total package, the requested shipping speed, and the travel distance. Shipping fees are not calculated based the quantity of the items in the order. Countries outside the U.S. may charge you additional shipping charges, taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.

Do you ship internationally?

Yes. We are currently shipping to more than 100 international countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, and the United Kingdom (Any State). We also ship to the 50 United States, U.S. territories, and military PO boxes.

What are the shipping methods & transit times?

We try to ship by USPS where ever possible. We supply tracking numbers for every order: Transit times and details are listed below. First Class Shipping : U.S.A. Only. 5 to 7 business days. Prioirty Shipping - U.S.A. Only. 3 Days. International - For all Canada, UK, Australia, etc. orders. USPS 5-25 business daysFor your protection, we track and insure orders. In the unlikely event that an order is lost, misdirected, or damaged in transit, you can contact us directly. You should also notify us immediately if you receive products damaged in shipping, and take a picture of the damaged delivery if possible. We will make sure you are taken care of. *** PLEASE NOTE: Because the United States Postal Service does not offer tracking or delivery confirmation services for international deliveries, we cannot not be responsible for lost or delayed packages. It may not be possible for you utilize the tracking features on Meyer Imports. Please contact us here if you are an international customer and your package has not arrived within 45 days.

What is your return policy?

We have a very flexible 60-days, no questions asked, 100% Money-Back Guarantee! If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 60 days of the date we shipped it and we will cheerfully refund your purchase price. If the return is due to our error, or a product defect, we will, of course, refund your return shipping costs as well. You can see our entire return policy here. If you would like to return an order (or items from an order) please see the full return policy, then contact us here or call to request an RMA (Return Merchandise Authorization) number. We are eager to help and we want you to be happy with your experience and your purchase.

When can I expect to receive my order?

As soon as your order is placed we do everything possible to have your order processed, packaged, and shipped as quickly as possible. Currently, more than 95% of orders leave our warehouse in less than 2 business day. Take into consideration the distance between our warehouse in California to your destination. We know you are anxious to get your orders and start scrapping, so we strive to get your order to you as quickly as possible and we make sure it leaves our warehouse fast.

Do you have a "walk-in" store?

Meyer Imports is an Internet store with a large warehouse distribution facility. We do not have a traditional brick-and-mortar store. Since our customers are unable to physically visit us, we strive to make shopping at our web store as close to the "real thing" as possible.

Do you have a catalog?

Many customers inquire as to whether or not we have a catalog. Since our inventory changes weekly it would be impossible to update in print form. Although we do not have a print catalog, we like to think of our online store as a virtual catalog. All of our supplies can be found in the store with a picture, price, and description. Everything you need to know is right at your fingertips. Still having trouble, Contact Us via e-mail, or call us at 415-209-6939